The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes and always! Just let us know and we'll work something out. No need to pay for shipping more than once.
Yes but with some minor exceptions. If it was a custom made item we do not accept returns. Good communication before the sale will eliminate returns. Part two... we will gladly accept a returned item (within 14 days) as long as it is returned to us in the same condition as when we sent it to you. Let us know if you are returning something... maybe we can reach an agreement short of a full return. Part three... you will always pay for return shipping.
Always! Carol and I take great care (and pride) in packaging your purchase. We always are mindful of being "green" but often times green doesn't protect your package properly. We have been shipping our items out safely since 2003. We must say however, that we are not responsible for gross mishandling by the carrier(s) or loss of an item. Valuable items will always have insurance added.
We are on Etsy almost everyday and the best way to get our attention is by starting an Etsy convo. We'll answer you quickly.
Yes we can... our shop and studios are super flexible. Just let us know what you're thinking and Carol can make it happen!
We think we have everything properly priced but we are here to make a sale and keep our customers happy. Let us know if you want to make an offer on something. I'm sure we will find a way to reach an accord.